Privacy Policy i8my – Personal Data Protection for Malaysian Users

This Privacy Policy applies to all i8my platform users regardless of how they access it — whether via desktop web browser, mobile browser, or the i8my mobile app. It covers all information we collect, how we use it, and your rights in relation to that data.

I8my is committed to complying with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data protection. This policy is updated periodically to reflect changes in our practices or evolving legal requirements. When material changes are made, we will notify you via email or an in-platform notification.

I8my collects various types of information depending on how you interact with our platform. Below is a full breakdown of each category of data we collect:

We may also receive information about you from legitimate third-party sources such as identity verification (KYC) service providers and payment providers, within the bounds permitted by applicable law.

I8my uses the personal data collected for the following purposes. Each purpose has a valid legal basis:

• Service Provision: To create and manage your account, process deposits and withdrawals, and provide access to all games and features on the i8my platform.
• Identity Verification & KYC: To verify your identity, meet anti-money laundering (AML) legal requirements, and comply with our licensing obligations.
• Payment Processing: To process your deposits and withdrawals via supported Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other unlawful activities.
• Platform Improvements: To analyze usage patterns and continuously improve the quality, security, and user experience of the i8my platform.
• Service Communications: To send important information relating to your account, transactions, security updates and changes to terms.
• Responsible Gaming: To monitor gambling patterns and identify users who may need responsible gaming assistance.
• Promotions & Marketing: To send you relevant offers and promotions — provided you have consented to receive such marketing communications.

I8my does not sell or trade your personal data. We only share your information in the following limited circumstances, and all sharing is subject to strict data protection agreements:

• Payment Service Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks and other FPX providers used to process your financial transactions. Only the minimum data necessary to process a transaction is shared.
• KYC & AML Providers: Companies that provide identity verification and anti-money laundering compliance monitoring services, to the extent required by law.
• Game Software Providers: Third-party gaming platforms that provide games on i8my may receive the minimum technical data required to run those games properly.
• Legal Authorities: When required by law, court order, or a legitimate request from Malaysian government authorities.

• We do NOT share data with third-party advertisers
• We do NOT sell your email list or phone number to any party
• We do NOT share data with companies in unrelated industries

I8my takes security infrastructure seriously to protect your personal data. Below are the technical and organisational measures we have in place:

• 256-bit SSL Encryption: All communications between the platform and your browser are protected with military-grade encryption.
• Stored Data Encryption: Sensitive data such as financial information and passwords stored on our servers is encrypted using the latest industry-standard algorithms.
• Strict Access Controls: Only i8my staff with a legitimate need to access your data are permitted to do so, and all access is logged and audited.
• 24/7 Threat Monitoring: Our security systems continuously monitor for suspicious activity and take immediate preventive action whenever required.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by external security specialists.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all user accounts as an additional layer of security.

As a registered i8my platform user in Malaysia, you have the following data protection rights, which you may exercise at any time:

To exercise any of the above rights, submit a written request to privacy@i8my.ws. i8my will process your request within 14 business days. We may require identity verification before processing certain requests to safeguard your data.

I8my uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the i8my platform.

Your personal data is stored on servers protected by a multi-layered security system. Here are some key aspects of how your data is stored:

• Your personal data is retained for as long as necessary to provide our services, plus any additional period required by law (typically 7 years for financial records).
• Once an account is permanently closed, personal data will be anonymised or deleted within 90 days, except for data that must be retained for legal compliance purposes.
• Should data need to be transferred outside Malaysia, we ensure equivalent or greater protection through appropriate data transfer agreements and compliance with PDPA requirements.

As the i8my platform involves financial transactions, we pay special attention to protecting your payment information:

• i8my supports Malaysian payment methods including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks. All payment processing is conducted through secured and encrypted channels.
• i8my does not directly store your credit or debit card details on our systems. Card transactions are processed through a payment gateway that is fully PCI DSS compliant.
• Records of all financial transactions are retained for audit purposes and compliance with anti-money laundering (AML) laws for the period prescribed under Malaysian law.
• Any attempt to conduct suspicious financial transactions may trigger our AML monitoring procedures, including a temporary hold on transaction processing pending verification.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• Privacy Email: privacy@i8my.ws (for enquiries specific to personal data)
• General Support Email: support@i8my.ws (for general customer support)
• Live Chat: Available on the i8my platform, 24 hours a day, 7 days a week
• Frequently Asked Questions: Refer to Frequently Asked Questions (FAQ) for answers to common questions

We are committed to responding to all privacy-related enquiries within 7 business days. For more complex data rights requests, the processing period is 14 business days.